Privacy Policy

Introduction

VioBase ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Executive Credibility Intelligence platform, including our website, API, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Information You Provide to Us

We collect information you provide directly when you:

• Create an account (name, email address, password)
• Subscribe to a paid plan (billing information, payment details)
• Use our Services (search queries, bookmarked executives, saved predictions)
• Contact customer support (communications, support tickets)
• Participate in surveys or provide feedback

Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Usage data (search queries, pages viewed, features used, time spent)
• Device information (IP address, browser type, operating system)
• Log data (access times, error logs, API calls)
• Cookies and similar tracking technologies (preferences, session data)

Information from Third Parties

We may receive information from third-party services such as payment processors (Stripe), authentication providers, and analytics services. This information is used solely to provide and improve our Services.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your subscription payments and manage your account
• Deliver executive credibility data, alerts, and pattern insights
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve our prediction accuracy
• Detect, prevent, and address technical issues, fraud, and abuse
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent, where required)

How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics). These providers are contractually obligated to protect your information.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
• With Your Consent: When you explicitly authorize us to share your information with third parties.

Important Note for Institutional Customers: If you are part of a team or institutional account, your account administrator may have access to usage data and account information for members of the team.

Data About Public Figures

VioBase processes and displays information about public figures (executives, CEOs, and other business leaders) derived from publicly available sources such as earnings calls, media interviews, and public statements. This information includes:

• Predictions and forward-looking statements made in public forums
• Accuracy scores based on verified outcomes of past predictions
• Pattern analysis of executive communication and credibility

This data is compiled for the purpose of providing investment research and credibility intelligence. All information is derived from public sources and verified manually. Public figures who wish to request corrections or updates to their data may contact us at accuracy@viobase.com.

Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security assessments and vulnerability testing
• Strict access controls and authentication requirements
• Secure data centers with physical and logical security controls
• Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security practices.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal obligations (tax records, financial transactions)
• Resolve disputes and enforce our agreements
• Improve our Services and develop new features

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law. Usage data and query logs may be retained in aggregated, anonymized form for analytics and service improvement purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can access and export your personal information at any time through your account settings or by contacting us at privacy@viobase.com.

Correction and Deletion

You can update your account information through your account settings. You may request deletion of your account and associated data by emailing privacy@viobase.com. We will process your request within 30 days.

Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or by updating your preferences in your account settings. Note that you will continue to receive transactional emails related to your account and Services.

Cookies and Tracking

Most web browsers allow you to control cookies through their settings. Note that disabling cookies may affect your ability to use certain features of our Services.

International Data Transfers

VioBase is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions that may have different data protection laws than your country of residence.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at privacy@viobase.com and we will take steps to delete such information.

Third-Party Services and Links

Our Services may contain links to third-party websites and services, including:

• Stripe (payment processing)
• Google Analytics (usage analytics)
• Cloud infrastructure providers (AWS, Google Cloud)

These third-party services have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their privacy policies before providing them with any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also send you an email notification if the changes materially affect your rights.

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (subject to certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@viobase.com with "California Privacy Request" in the subject line.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights or if you have concerns about how we process your data, please contact us at privacy@viobase.com. You also have the right to lodge a complaint with your local data protection authority.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: